Privacy Policy

At FoxFlow, we are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, and safeguard your information.

Introduction

Welcome to FoxFlow. This Privacy Policy outlines how we handle your personal information when you use our CRM platform for lead management. We value your trust and are dedicated to maintaining the confidentiality and security of your data.

By using FoxFlow, you agree to the collection and use of information in accordance with this policy. We may update this policy from time to time, and any changes will be communicated through our platform.

Information We Collect

Personal Information

  • • Name and contact details
  • • Account credentials
  • • Payment information (if applicable)
  • • Lead data you upload to our system

Usage Data

  • • How you interact with our platform
  • • Device and browser information
  • • Log data for security purposes
  • • Analytics to improve our services

Data from Meta Platforms

FoxFlow integrates with Meta Platforms (including Facebook and Instagram) to sync leads generated from your ads into your sales flows. When you connect your Meta account, we may collect the following data:

  • Lead Information: Names, email addresses, phone numbers, and other details provided by users when they interact with your Facebook or Instagram ads.
  • Ad Performance Data: Metrics related to ad campaigns, such as impressions, clicks, and conversions, to help optimize your sales flows.
  • Account Information: Basic account details necessary for integration, such as your Meta Business account ID.

This data is used solely to provide our CRM services and is handled in accordance with Meta's Platform Terms and Privacy Policy. We do not share this data with third parties except as required for service delivery or as permitted by you.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our CRM services. Specifically:

Service Delivery

To operate and maintain your FoxFlow account, sync leads, and build custom flows.

Improvement

To enhance our platform's performance, security, and user experience.

Communication

To send important updates, support messages, and marketing communications (with your consent).

Security

To protect against fraud, unauthorized access, and ensure compliance with legal obligations.

Data Sharing and Disclosure

FoxFlow does not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:

  • Service Providers: We may share data with trusted third-party service providers who assist in operating our platform, such as cloud hosting and analytics services.
  • Legal Requirements: We may disclose information if required by law, to protect our rights, or to prevent harm to others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

Data Security

We implement robust security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

Encryption

Data encrypted in transit and at rest using industry-standard protocols.

Access Controls

Strict access controls and regular security audits to prevent unauthorized access.

Compliance

Adherence to GDPR, CCPA, and other privacy regulations as applicable.

Your Rights

You have certain rights regarding your personal information. Depending on your location, these may include:

Access & Portability

Request access to your data and obtain a copy in a portable format.

Correction & Deletion

Correct inaccurate data or request deletion of your information.

Opt-out

Opt-out of marketing communications or data processing in certain cases.

Complaints

File complaints with supervisory authorities if you believe your rights are violated.

Data Deletion Instructions

You have the right to request the deletion of your personal data that we have collected. This includes data obtained through integrations with Meta Platforms. To request data deletion:

  1. Log in to your FoxFlow account.
  2. Navigate to the Account Settings or Privacy section.
  3. Select the option to "Request Data Deletion" and follow the prompts.
  4. Alternatively, contact our Privacy Team at privacy@foxflow.host with your request, including your account email and any relevant details.

Upon receiving your request, we will delete your data within 30 days, unless retention is required by law. For data from Meta, we will also ensure compliance with Meta's data deletion requirements.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on FoxFlow. These help us remember your preferences and analyze platform usage.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.

Compliance with Meta Policies

FoxFlow complies with Meta's Platform Terms, Developer Policies, and Privacy Policy. We only collect and use data from Meta Platforms as necessary to provide our services and with your explicit consent. For more information on how Meta handles your data, please refer to Meta's Privacy Policy at https://www.facebook.com/privacy/policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us. We're here to help and ensure your privacy is protected.

Contact Privacy Team