Terms of Service

1. Introduction

Welcome to FoxFlow. These Terms of Service ("Terms") govern your access to and use of the FoxFlow website, CRM platform, iMessage automation tools, FlowSend desktop app, and iOS mobile application (collectively, the "Service").

FoxFlow is operated by Black Fox Media. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Acceptance of Terms

By creating an account, using the Service, or downloading our iOS app, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy.

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service.

3. Description of Service

FoxFlow provides a simple CRM for lead management, including lead syncing from Meta (Facebook/Instagram), custom automation flows, iMessage automation via a dedicated business phone number, and analytics. The Service includes web access, iOS app, and FlowSend desktop relay app.

We may modify, suspend, or discontinue any part of the Service at any time with or without notice.

4. User Accounts

You must create an account to use most features. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

You agree to provide accurate information and to update it promptly. FoxFlow may suspend or terminate accounts that violate these Terms.

5. Subscriptions & Billing

FoxFlow offers a free tier and a paid Pro plan. The Pro plan includes unlimited leads, iMessage automation, lead sync, custom flows, and priority support. A one-time setup fee applies for business phone number provisioning (first ad campaign included).

Subscriptions are billed monthly or annually in advance. You may cancel at any time through your account settings. Refunds are provided only as required by law or at our sole discretion. Apple and Google in-app purchases follow their respective refund policies.

Prices may change with 30 days' notice. Continued use after changes constitutes acceptance.

6. Intellectual Property

All content, software, trademarks, and materials on the Service are owned by FoxFlow or its licensors. You may not copy, modify, distribute, or create derivative works without prior written permission.

7. User Content

You retain ownership of content you upload (leads, messages, flows). By using the Service, you grant FoxFlow a non-exclusive license to use, store, and process that content solely to provide the Service.

You represent that you have the right to share any content you upload and that it does not violate third-party rights.

8. Prohibited Uses

You may not use the Service to:

• Violate any law or third-party rights
• Send spam, unsolicited messages, or harass users
• Interfere with the Service or attempt unauthorized access
• Upload malicious code or content that is illegal, harmful, or offensive
• Resell or redistribute the Service without authorization

9. Termination

We may suspend or terminate your access at any time for violation of these Terms, non-payment, or at our discretion. Upon termination, your right to use the Service ends immediately. Provisions that should survive (IP, liability, governing law) will remain in effect.

10. Limitation of Liability

To the maximum extent permitted by law, FoxFlow and its affiliates are not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Governing Law

These Terms are governed by the laws of the United States and the State of Delaware, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Delaware.

12. App Store Compliance (Apple & Google)

FoxFlow is designed to comply with Apple App Store Review Guidelines and Google Play Developer Program Policies. Key commitments include:

• Clear disclosure of subscription pricing, billing cycles, and cancellation process
• Transparent data collection practices (see Privacy Policy) — we only collect data necessary to provide lead management and iMessage automation
• No misleading claims about features or results
• Support contact clearly listed in the app and on this site (support@foxflowleads.com)
• Respect for user privacy and data deletion requests
• Compliance with Meta Platform Terms for lead syncing

Our iOS app uses standard in-app purchase mechanisms through Apple. Google Play users are subject to Google’s billing policies. We do not collect or transmit sensitive personal data beyond what is required for the Service.

13. Changes to Terms

We may update these Terms from time to time. The "Updated" date at the top reflects the latest version. Continued use of the Service after changes constitutes acceptance of the new Terms.